Support
Support and contact.
Setup guides for every screen, a returns process that works, and people who answer the phone.
01
Open the setup guides Set up a screen
Cut-out, fixing, power and the Vorex App, step by step, for each model.
02
Read about the software Change the setup
The engineer’s PIN takes you out of the locked screen. It comes with your order paperwork, never on this site.
03
Read the full terms Returns and warranty
12 months on every screen. Email us for a returns number before sending anything back. Unopened returns for credit lose 15%, opened 25%; special orders cannot be returned.
Talk to us.
- Phone
- +44 (0)1252 669317
- Hours
- Monday to Friday, 9:00 to 17:30
- Address
- Unit 18, Henley Gardens
Yateley, Hampshire GU46 6LG - Vorex Screens Ltd
Message sent.
Thank you. We reply by email, usually within one working day.
Your reference
Questions installers ask.
- Does the screen need the internet?
- No. It talks to the controller over your local network. The internet is only needed if you choose to update it remotely.
- Which screen for Niagara with green bar schedules?
- A metal screen. The plastic screens’ processor is too slow for green bar time schedules.
- Can it go on a wall instead of a panel door?
- Yes. Every metal screen takes a VESA bracket (75 or 100 mm); the front then stands about 50 mm off the wall.
- What do I cut in the door?
- Each model has its own cut-out, drawn on its page. Never use one size for all models.