Returns and warranty

Warranty

Vorex screens and their components are guaranteed for 12 months from the date of purchase. Vorex Screens Ltd replaces any screen found to be faulty in that time, as long as it has been used and installed correctly as the manual describes. We may repair or replace a faulty screen at our discretion.

How to return a screen

Email sales@vorexscreens.co.uk before you send anything back. We reply with a returns number (an RMA) and a form. Fill the form in completely and return it with the screen. We are not responsible for the cost of returning items.

Returns for credit

We accept correctly supplied items back for restocking, subject to inspection on return. The credit is:

• Unopened, in the original undamaged packaging: the price less 15%.
• Opened, in the original undamaged packaging: the price less 25%.

Special orders and non-stock screens, including the made-to-order Windows 10 versions, are not accepted back for credit.

Questions? Ring +44 (0)1252 669317, monday to friday, 9:00 to 17:30.